Venue Details
OVO Hydro
G3 8YW
General Details
A multi-storey car park operated by Glasgow City Council is available for OVO Hydro visitors. Onsite pay machines are on the ground floor, or level 2 (walkway level) of the car park. Payment can be made by cash or credit/debit card on arrival or before departure. Further information is available from the operator's website. The multi-storey has a height restriction of 2.0m. Drop-Off, Pick-Up Point An OVO Hydro drop-off/pick-up zone is located at the west of SEC Centre. A map to this is available on the OVO Hydro website. The drop-off/pick-up zone runs an accessible transfer service to the OVO Hydro, dropping off within 130m of The OVO Hydro south main entrance.
Accessible Seating - Accessible tickets are available to book online, but for larger or more complex groups, please call our dedicated accessible booking line on 0141 576 3230 (replaces 0800 952 0110 temporarily). The venue is easily accessible for visitors with mobility difficulties and accessible needs and currently holds an Attitude is Everything Gold award for access. The first two floors of OVO Hydro are fully accessible with lifts and automated doors. Important: There is no lift to the 3rd and final floor of the venue, there are stairs along with handrail assistance to gain access to this floor. Please take this into consideration when booking tickets. People with mobility issues are recommended to book tickets on the ground, level 1 or level 2 front, as these have lifts to access. All Entry doors East, South and West into the Hydro are wide for easy access. Broad, flat, accessible concourse The venue has multiple accessible toilets and one fully equipped Changing Place with ceiling hoist, changing bed and height adjustable basin. Entry is by RADAR key visitors can use their own or ask a steward to unlock for them. The venue offers a wide range of additional accessibility services, such as sunflower lanyards, sensory packs, infra-red induction loop, etc. For more information visit the venue website at www.ovohydro.com Accessible tickets can be booked online, or you can call 0141 576 3230 (replaces 0800 952 0110 temporarily) (open Mon-Fri 9am-2pm). Need help with your order? If you booked online via Ticketmaster, you can view their help section here or access 24hr support for specific orders in your online account. More information about how to access your online account is available here. If you booked over the phone, or in person with SEC, please email booking.enquiries@sec.co.uk or use our contact page
The following policies apply to most events, but each event may differ, so please check the venue website event page for specific event policies. For full details of all venue policies see the venue website FAQs page. Searching and security All bags and visitors may be searched when entering the venue. Bags larger than A3 size (30cm x 42cm) are not permitted. Age Policies/Restrictions It is the recommendation of the venue that children under fourteen should not attend in the standing area at any event, unless accompanied by an adult. All patrons over five years old are welcome to attend in the seated section, unless otherwise stated by the event organiser. It is the venue's recommendation that children under five should not attend concerts or events, other than those specifically aimed at younger visitors, i.e. children's shows. Unless otherwise stated by the event organiser, the standard venue age advisory will apply. Exit and Re-Entry You may leave and re-enter the venue during the event, as long as you present your ticket for scanning each time. Cameras In general audio and video recording equipment and professional cameras (SLR types and those with detachable lenses) are not permitted into events. However, small non-professional cameras and phone cameras may be permitted, unless otherwise specified by the event organiser. Special Effects Special effects are used at many events and are controlled by the touring production team. If the use of certain effects concern you, or you would like further information on effects that may be used at a specific show, please email the venue. Other restrictions No food, drink, bottles or cans can be brought into the venue, other than for medical purposes (proof of need may be required). Please note that Level 2 rear and level 3 is accessible by stairs only and may not be suitable for those with mobility difficulties. May not be suitable for those who experience difficulty with heights or vertigo.
